Privacy Policy

Last Updated: July 28, 2026

At The Ornaments, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website and placing an order, you agree to the practices described in this policy.

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1. Information We Collect

When you visit our store or place an order, we may collect the following information:

Personal Information:

• Full name
• Shipping and billing address
• Email address
• Phone number (including WhatsApp)
• Payment details (processed securely — we do not store card data)

Automatically Collected Information:

• IP address and browser type
• Pages visited and time spent on site
• Device type (mobile/desktop)
• Referring URL (how you found us)

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2. How We Use Your Information

We use your information strictly for the following purposes:

• Processing and fulfilling your orders — shipping, delivery updates, and exchange requests
• Customer communication — order confirmations, support queries via WhatsApp or email
• Fraud prevention — verifying orders and preventing unauthorized transactions
• Improving our store — understanding how customers browse and shop
• Marketing (only if you opt in) — promotional offers, new arrivals, discount announcements

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3. How We Share Your Information

We share your data only with trusted partners required to run our business:

Partner Type	Purpose
Shipping & Logistics Partners	To deliver your order to your address
Payment Gateway (Razorpay / UPI)	To securely process your payment
Shopify Inc.	Our e-commerce platform provider
Meta / Google Ads	For retargeting ads (only anonymized data)

All third-party partners are required to keep your information confidential and use it only for the stated purpose.

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4. Cookies

Our website uses cookies to:

• Keep items in your cart
• Remember your preferences
• Analyse site traffic and behaviour (via Google Analytics)
• Serve relevant ads through Meta Pixel

You can disable cookies in your browser settings at any time, though some features of the site may not work correctly.

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5. Payment Security

All payments on The Ornaments are processed through PCI-DSS compliant payment gateways. We do not store your credit/debit card numbers or CVV on our servers. Your financial data is handled directly by the payment processor.

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6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill your order and handle any exchange requests
• Comply with Indian tax and legal requirements (typically 7 years under GST law)
• Resolve disputes and prevent fraud

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7. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at:

• 📱 WhatsApp: +91 82383 20204
• 📧 Email: Theornaments2605@gmail.com

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8. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

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10. Contact Us